Returns & Warranty
We understand that purchasing SedMed is an important decision, whether it's for yourself or someone you love. We want you to feel confident in your purchase and know what to expect if you need assistance.
Return Policy
30-Day Returns. No Restocking Fees.
If you change your mind, you may return your SedMed within 30 days of delivery, provided it remains unused, in new condition, and all original protective seals are intact.
We do not charge restocking fees on eligible returns.
Return eligibility at a glance
| Return type | Eligible? | Restocking fee | Window |
|---|---|---|---|
| Unopened, unused product | Yes | None | 30 days from delivery |
| Opened, never installed or used, protective seals intact | Yes | None | 30 days from delivery |
| Installed, used, or protective seals removed | No | — | — |
What counts as "used"
For health and hygiene reasons, SedMed cannot accept returns once the product has been installed or used.
A product is considered used if:
- The protective wrap has been removed from the seat slot covers.
- The product has been used for toileting purposes.
- The device has made contact with the top surface of a toilet.
How to return
- Contact our team. Email hello@sed-med.com or call (203) 850-7548 to request a return and confirm eligibility.
- Repack carefully. Include all original parts, accessories, and packaging materials. Returns without original packaging cannot be accepted.
- Ship via UPS. Send your return to SedMed Inc., 262 Quarry Rd, Unit J, Milford, CT 06460. Returns sent through other carriers cannot be accepted.
- Package securely. Please ensure the product is protected during transit. Damage caused by insufficient packaging may affect refund eligibility.
Shipping Costs & Refunds
Customers are responsible for return shipping costs. Original outbound shipping costs associated with the purchase, including complimentary or discounted shipping, are non-refundable and will be deducted from the refund amount for eligible returns.
Warranty Policy
Two-Year Limited Warranty
SedMed includes a two-year limited warranty covering defects in materials and workmanship from the original purchase date. The warranty applies to the original purchaser and is not transferable. If you experience an issue with your SedMed, please contact our team with your proof of purchase and a description of the problem.
SedMed reserves the right to repair or replace the product at its discretion, subject to the warranty terms.
What is covered
- Manufacturing defects in materials or workmanship
- Component failures under normal use conditions
What is not covered
- Damage resulting from misuse, abuse, or neglect
- Damage caused by improper installation
- Normal wear and tear
- Unauthorized modifications or repairs
- Cosmetic damage that does not affect function
Questions? We're Here to Help.
Whether you have questions before purchasing, need assistance with a return, or want help with a warranty claim, our team is happy to help.
Phone: (203) 850-7548
Email: hello@sed-med.com
SedMed Inc.
262 Quarry Rd, Unit J
Milford, CT 06460